Service Agreement
Pay Per Report Service
EUCompliance.support
Last updated: 8. January 2026
Parties
This Service Agreement (“Agreement”) is entered into between:
EUCompliance.support (“Provider”)
The purchasing company (“Customer”)
This Agreement governs the use of the whistleblower compliance service provided by EUCompliance.support.
Scope of Service
EUCompliance.support provides an external whistleblower compliance service, which includes:
A company-specific whistleblowing reporting channel
External receipt and initial handling of reports
Screening and classification of reports
Notification of legally relevant reports to the Customer
Compliance-related documentation connected to the service
The service supports the Customer’s compliance obligations under the EU Whistleblower Directive and applicable national legislation.
External Handling and Screening
All reports submitted through the reporting channel are handled externally by EUCompliance.support.
Screening may include:
AI-assisted assessment
Human validation when required
Only reports classified as legally relevant are shared with the Customer.
Customer Responsibilities
The Customer remains responsible for:
Internal decision-making and actions following receipt of a relevant report
Ensuring appropriate internal follow-up in accordance with applicable law
Communicating the availability of the whistleblowing channel where required
EUCompliance.support does not provide legal advice.
Pricing and Packages
The service is provided under a prepaid, fixed-price, or unlimited reporting model, depending on the package selected by the Customer.
Charges apply only to reports classified as legally relevant
Irrelevant reports do not incur any cost
Package validity periods are defined at the time of purchase
Details regarding pricing and report limits are described on the order page.
Term
This Agreement remains in effect:
For the validity period of the selected package, or
Until all prepaid credits have been used
Unused credits are non-refundable.
Limitation of Liability
EUCompliance.support shall not be liable for indirect or consequential losses.
The total liability under this Agreement is limited to the amount paid by the Customer for the service during the preceding twelve (12) months.
Governing Law
This Agreement is governed by Danish law, unless mandatory local law applies.
Acceptance
By purchasing or using the service, the Customer accepts this Service Agreement together with the applicable Terms & Conditions and Data Processing Agreement.